Privacy Policy

Last updated: December 2025

Smart Indicator Solutions operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). Smart Indicator Solutions is powered by Shopify, which enables us to provide, host, and operate the Services. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit or use the Services, purchase our digital software products, or otherwise communicate with us.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

For the purpose of applicable data protection laws, including the EU General Data Protection Regulation (GDPR), the UK GDPR, and relevant global privacy laws, the data controller is:

Smart Indicator Solutions
Ueberfuhrstrasse 10A
1210 Vienna
Austria
Email: info@smartindicatorsolutions.com

Personal Information We Collect

“Personal information” means any information that identifies or can reasonably be linked to you. Depending on how you use the Services, we may collect the following categories of personal information:

  • Contact details such as your name, billing address, shipping address (if applicable), email address, and phone number.

  • Account details such as your Shopify customer account information, login data, and user preferences.

  • Financial information including payment method details processed securely by Shopify Payments, Stripe, PayPal, or other payment providers. We do not store full card numbers.

  • Transaction and license information such as purchased items, order history, invoices, NinjaTrader license activation details, and related support records.

  • Device and usage information such as IP address, browser type, operating system, device identifiers, referral URLs, pages viewed, time stamps, and interaction patterns.

  • Communications such as emails, support messages, and information you voluntarily provide when contacting us.

We may combine information collected from multiple sources where legally permitted.

How We Collect Personal Information

We collect information:

  • Directly from you when you create an account, place an order, request software activation, download our indicators, or contact customer support.

  • Automatically when you browse or interact with our website, through cookies, pixels, log files, tags, and similar technologies.

  • From Shopify, which processes platform-related data necessary to operate your shopping experience.

  • From third-party service providers, including analytics providers, payment processors, email platforms, and fraud-prevention tools.

Legal Bases for Processing (GDPR, UK GDPR, Swiss Law)

Where required by law, we process personal information based on the following legal bases:

  • Performance of a contract: To process your orders, enable software licenses, provide downloads, activate NinjaTrader indicators, and deliver support.

  • Legal obligations: To comply with tax, accounting, financial reporting, fraud prevention, and regulatory requirements.

  • Legitimate interests: To secure and improve the Services, operate the website efficiently, analyze usage trends, prevent abuse, and market to existing customers in a proportional manner.

  • Consent: For certain marketing communications, newsletter subscriptions, and non-essential cookies or tracking technologies. You may withdraw consent at any time.

Cookies and Similar Technologies

We use cookies, pixels, and similar tools to:

  • enable essential website functions and checkout

  • maintain security and prevent fraud

  • measure website performance and analyze usage

  • personalize content and marketing (where legally permitted)

Where required (such as in the EU/EEA/UK), we will request your consent before activating non-essential cookies. You can manage cookie preferences through your browser or via the cookie banner (where available).

Disabling certain cookies may affect website functionality.

How We Use Personal Information

We may use your personal information to:

  • provide, operate, secure, and improve the Services

  • process payments, orders, and digital product delivery

  • activate, validate, and manage NinjaTrader licenses

  • send essential communications such as order confirmations, updates, and security notices

  • provide customer support and respond to inquiries

  • personalize your shopping experience

  • conduct analytics, troubleshoot issues, and prevent fraud

  • send marketing communications where legally permitted

  • comply with applicable laws and enforce our Terms of Service

We do not sell your personal information.

How We Disclose Personal Information

We may share your personal information with:

  • Shopify, which hosts and operates our store and processes necessary data

  • Payment processors such as Shopify Payments, PayPal, Stripe

  • Email and IT service providers supporting communication and website functionality

  • Analytics and marketing partners, where permitted and subject to your preferences

  • Professional advisers or authorities for compliance, legal requests, or enforcement

  • Affiliates or successors in the event of a merger, acquisition, or restructuring

All service providers must process your information only on our behalf and comply with applicable data protection laws, including GDPR when required.

Relationship with Shopify

Shopify may process certain information as an independent data controller, particularly relating to:

  • platform security

  • fraud detection

  • aggregated analytics

  • advertising and personalization technologies

You can learn more about Shopify’s processing practices via:

Shopify Consumer Privacy Policy
Shopify Data Processing Addendum
Shopify Privacy Portal

International Transfers

We may transfer personal information outside your country of residence, including to:

  • Shopify (Canada, United States)

  • global payment processors

  • cloud storage and email service providers

Where data is transferred from the EU/EEA, UK, or Switzerland to a country without an adequate protection level, we rely on:

  • Standard Contractual Clauses (SCCs), or

  • other legally recognized safeguards

More information about these safeguards is available upon request.

Security and Data Retention

We take appropriate technical and organizational measures to protect your personal information. However, no system is completely secure.

We retain personal information only as long as necessary, including:

  • tax and accounting data: retained for legally required periods

  • license and support data: retained for as long as your license is active and for a reasonable support period afterward

  • marketing data: retained until you opt-out or withdraw consent

  • technical logs: retained for security and operational purposes for a limited period

After the applicable retention period, data is deleted or anonymized.

Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

  • access your personal information

  • correct inaccurate data

  • request deletion of your data (where legally permitted)

  • restrict processing in certain situations

  • receive your data in a portable format

  • object to processing based on legitimate interests

  • withdraw consent at any time (e.g., for newsletters or cookies)

  • opt-out of marketing communications

To exercise these rights, contact us at:

info@smartindicatorsolutions.com

We may request verification of your identity. Authorized agents may submit requests where allowed by law.

Complaints and Supervisory Authority

If you believe your rights have been violated, you may contact your local data protection authority.

For Austria:

Österreichische Datenschutzbehörde
Wickenburggasse 8
1080 Vienna
Austria
Email: dsb@dsb.gv.at

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority. If you believe a child has provided personal information, please contact us so we can delete it.

Links to Third-Party Websites

Our website may link to external websites or platforms. We are not responsible for their privacy practices. We recommend reviewing their policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised “Last updated” date. Where required, we will request your consent for material changes.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Smart Indicator Solutions
Ueberfuhrstrasse 10A
1210 Vienna
Austria
Email: info@smartindicatorsolutions.com

Smart Indicator Solutions is the data controller for personal information processed in connection with the Services.